Privacy Policy

Information We Collect

Personal Information

When you register for our financial literacy programs or use our services, we collect various types of personal information to provide you with tailored educational content and support. This information helps us understand your financial learning goals and customize our educational materials accordingly.

Automatically Collected Information

Our platform automatically collects certain information when you visit our website or use our services. This includes technical data about your device, browsing behavior, and interaction patterns. We use this information to analyze platform performance, identify areas for improvement, and ensure optimal user experience across different devices and browsers.

How We Use Your Information

Educational Services

Your personal information primarily supports our mission to provide comprehensive financial education. We use your data to create personalized learning paths, track your progress through our programs, and provide relevant educational content that matches your financial literacy goals and skill level.

• Deliver personalized financial literacy courses and educational content
• Track learning progress and provide completion certificates
• Send educational newsletters and course updates
• Provide customer support and technical assistance
• Improve our educational materials based on user feedback and performance data
• Communicate about new courses, programs, and educational opportunities
• Analyze learning patterns to enhance our educational methodology

Platform Improvement

We analyze aggregated user data to understand how our platform is being used and where we can make improvements. This helps us identify popular course topics, common learning challenges, and opportunities to enhance the user experience. All analysis is conducted on anonymized data that cannot be traced back to individual users.

Information Sharing and Disclosure

Third-Party Service Providers

We work with carefully selected third-party service providers to deliver our educational services effectively. These partnerships enable us to provide features like secure payment processing, email communications, platform hosting, and analytics. All third-party providers are required to maintain strict data protection standards and use your information only for the specific services they provide to us.

• Payment processors for secure transaction handling
• Email service providers for educational communications
• Cloud hosting services for platform infrastructure
• Analytics providers for platform performance monitoring
• Educational content delivery networks
• Customer support platform providers

Legal Requirements

In certain circumstances, we may be required to disclose your personal information to comply with legal obligations, protect our rights, or ensure the safety of our users. This includes responding to court orders, legal processes, or government requests. We will always limit such disclosures to the minimum information required and notify you when legally permitted to do so.

Data Security and Protection

Security Measures

Protecting your personal information is fundamental to our operations. We implement comprehensive security measures that include both technical and administrative safeguards. Our security protocols are regularly reviewed and updated to address emerging threats and maintain the highest standards of data protection.

• SSL encryption for all data transmission
• Secure servers with regular security updates and monitoring
• Multi-factor authentication for administrative access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Backup systems with encryption and secure storage
• Access controls limiting data access to authorized personnel only

Data Breach Response

In the unlikely event of a data breach, we have established procedures to respond quickly and effectively. Our incident response plan includes immediate containment measures, thorough investigation, and prompt notification of affected users and relevant authorities as required by law. We maintain detailed logs and monitoring systems to detect and respond to security incidents rapidly.

Your Privacy Rights

• Access: Request copies of your personal information we hold
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your personal information
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for voluntary data processing

How to Exercise Your Rights

To exercise any of these rights, please contact our privacy team using the information provided below. We will respond to your request within 30 days and may require additional information to verify your identity before processing certain requests. There is no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Retention and Deletion

Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Different types of information may have different retention periods based on their purpose and legal requirements.

• Account information: Retained while your account is active plus 3 years
• Educational records: Retained for 7 years for certification verification
• Payment information: Retained for 5 years for accounting and tax purposes
• Support communications: Retained for 2 years for service improvement
• Marketing preferences: Retained until you withdraw consent
• Legal documents: Retained as required by applicable law

Secure Deletion

When personal information reaches the end of its retention period or when you request deletion, we securely delete or anonymize the data using industry-standard methods. This includes removing data from active systems, backups, and archives. Some information may be retained in anonymized form for statistical and research purposes.

Cookies and Tracking Technologies

How We Use Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. Cookies are small text files stored on your device that help us provide personalized content and improve our services.

• Essential cookies for platform functionality and security
• Performance cookies to analyze website usage and optimize performance
• Functionality cookies to remember your preferences and settings
• Analytics cookies to understand user behavior and improve our services

Cookie Management

You can manage your cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform features, but essential functionality will remain available. We respect your choices and will not use cookies for purposes you haven't consented to.

International Data Transfers

Cross-Border Data Processing

As a global financial education platform, we may transfer your personal information to countries outside Thailand for processing and storage. This enables us to provide consistent service quality and leverage advanced technologies. All international transfers are conducted with appropriate safeguards to ensure your data protection rights are maintained.

Transfer Safeguards

When transferring data internationally, we implement appropriate safeguards such as contractual clauses, adequacy decisions, or certification schemes. We ensure that any country or organization receiving your data provides an adequate level of protection for your personal information.

Children's Privacy

Age Restrictions

Our services are designed for adults seeking financial education. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a child, we will promptly delete such information from our systems.

Parental Consent

If you are under 18 and wish to use our educational services, you must have explicit parental consent. Parents or guardians can contact us to review, update, or request deletion of their child's information. We encourage parents to discuss online privacy and financial education with their children.

Changes to This Privacy Policy

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you through email, platform notifications, or prominent notices on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

Notification Process

For material changes that may affect your rights or how we use your information, we will provide at least 30 days' notice before the changes take effect. This gives you time to review the changes and make decisions about your account and data. Continued use of our services after changes become effective constitutes acceptance of the updated policy.